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Every Nero version has given problems at some time Customer service and tech support NEVER have a solution, except stating the obvious Summary I’ve been a loyal customer to Nero, but every Nero version has given me software and application problems 8, 10, 11 and now I’m not stating their may be malconduct from their part, but whenever their latest version is on the market somehow parts of Nero fail to work. I do not want to point fingers, but 4 times in a row?
Every Nero version has given problems at some time Customer service and tech support NEVER have a solution, except stating the obvious Summary I’ve been a loyal customer to Nero, but every Nero version has given me software and application problems 8, 10, 11 and now I’m not stating their may be malconduct from their part, but whenever their latest version is on the market somehow parts of Nero fail to work.
I do not want to point fingers, but 4 times in a row? You tell me Nero 12 worked fine until I went on a holiday PC off. When I returned and wanted to edit and burn a music compilation in Burning ROM, it did not work anymore. I can start the application and even rip audio why o why not in the Nero overview , but anything else is a problem. I just can’t get it sarted. I’ve tried re-installing after erasing everything, but no avail. Express works, but here and for reasons unknown there are problems with overburning the CD 82 min instad of 80 min.
Nero Tech support apparently has no idea. Another good one is that my driver Plextor might be the problem. Sorry Nero, I’ve tried it all in the past Come up with a solution instead of stating the obvious. You’re the so-called and self-proclaimed experts.
Simply enjoy is their mission I haven’t had the pleasure for a long time. Just to make it clear: It will let you down at some time, and don’t expect customer support. I can certainly understand your dissatisfaction and I am very sorry for the problems you’re having with our software.
I’m sure that our technical support department is willing to help you resolving the problems. Please understand that the problem you describe can’t be solved without receiving further information. As I can’t verify what your e-mail address is I kindly ask you to contact our technical support department. To do so please use the following form:
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